Services included in this solution
verify the accuracy of your Client’s cell phone number
Maintaining high levels of data accuracy and in particular the accuracy of your Client’s contact details, is essential to maintaining quality engagement processes with your Clients. This new service will verify whether your Client’s cell phone number matches the ID number as provided.
verify the accuracy of your Client’s email address
Hyphen can now confirm whether your Client’s email address matches the ID number provided. This information will further improve your ability to contact your Clients via email and ensure that your marketing campaigns are more successful and impactful.
retrieve an email address based on an ID number
Similar to the Verify Email service, the Retrieve Email service requires an ID number to be provided and the relevant linked email address will be returned. This is particularly useful when updating client contact information on your line of business or CRM system.
ensure your Client’s details are correct
Hyphen’s new Deceased Verification service will return the individuals Vital status based on the ID number provided. This status can be used as a fraud checking mechanism prior to processing claim payments.
ensure your Client’s account details are correct
Hyphen will confirm if there’s a match between the bank account number and the ID number of an account holder. The service confirms that the bank account is valid, open and active, accepts debit and credit transactions and has been open for more than three months, based on bank responses.
retrieve your Client’s contact information
Accurate data is the cornerstone of great Customer service. Inaccurate and incomplete data can prevent you from contacting your Clients.
Hyphen can retrieve a range of contact information. You supply the Customer’s ID number and we’ll ensure you have accurate, reliable Customer data that makes your business look efficient, reliable and professional.
retrieve historic contact information for your Clients
Hyphen Data Services now include an additional facility to retrieve historic personal information for an individual. This new service, known as Contact History, provides the ability to retrieve up to 5 historical contact information values for an individual utilising that individual’s ID number.
- Vet new business
- Maintain data integrity
- Reduce query administration
- Trace existing customers